# Transforming global dealer ordering with a bespoke platform

### Transforming global dealer ordering with a bespoke platform

Bespoke Solutions, Distributor Ordering Tool, Software Development, UI / UX Design, Consultancy

- 60+ markets covering EMEA, US, APAC
- 100% application uptime this year
- 1,000,000+ of product variations handled effortlessly
- 7+ years of management

### The challenge

No matter how renowned you are in the motorcycle industry, maintaining your brand's loyalty depends on efficient supply to local dealers. Harley-Davidson® recognised this, striving to minimise any obstacles that might affect their ability to support their dealers, sustain sales, and keep their customers satisfied.

### The approach

Standardising and streamlining the ordering process was crucial. We took all the old manual ways of working and created a clear and sophisticated platform with DSS, where dealers could review and order products online across 60+ markets.

The extreme pressure of order windows, where dealers purchase thousands of items in just a few minutes, further highlighted the need for a system built to handle these demands. A robust, feature-rich platform was essential.

We worked closely with the Harley-Davidson team to implement DSS, our tailored online ordering platform designed to streamline operations. The system replaced outdated processes with a single user-friendly solution that allows dealers to browse, review, and submit orders from any device.

With built-in flexibility, the platform could be adapted to match the needs of different regions - from product availability to market-specific pricing - and integrated seamlessly into Harley-Davidson’s internal systems.

Crucially, the platform provided real-time visibility for both dealers and internal teams, helping track orders against sales targets and giving everyone confidence in the process.

## The Results

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#### Real-time reporting.

Advanced real-time multi-tier reporting dashboard enables different levels of stakeholders a tailored experience to help them achieve their objectives.

#### Fully managed.

Our tailored process enables us to setup, test and launch the tool for 60+ markets with just a couple of data files. This is fully managed by our in-house multi-discipline team.

#### Adaptable platform.

Customise sales incentives, content, products, and pricing for each unique market.

#### Intensive order windows.

Similar to Black Friday, the platform can handle intensive order periods, where users can submit thousands of products at once within a short period of time.

## Explore More.

**get in touch**

### Ready to be our next success story?

You bring the challenge, we form the solution.

Source: https://h2o-creative.com/case-studies/harley-davidson-dealer-ordering-tool
Publisher: h2o creative (https://h2o-creative.com)
Description: How h2o creative replaced Harley-Davidson's manual dealer ordering with a bespoke online platform used in 60+ markets, handling 1,000,000+ product variations with 100% uptime this year.

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